Frequently asked questions

Mediation Services at Unity Resolution

What is mediation?

Mediation is a confidential and voluntary process where a neutral third party (the mediator) helps individuals or groups in conflict to reach a mutually acceptable agreement. It offers a structured yet flexible approach to resolving disputes without going to court.

What types of disputes can Unity Resolution help with?

• Workplace and employment conflicts

• Neighbourhood or community disagreements

• Commercial and business disputes

• Civil disputes (e.g., property, contracts)

• Health & Social Care related conflicts (e.g., complaints, care disagreements)

How does the mediation process work?

• An initial consultation to understand the issue

• Scheduling a mediation session with all parties

• Facilitated discussions led by the mediator

• Working toward a written agreement, where possible

Each mediation is tailored to the specific needs of the people involved.

Is mediation legally binding?

Mediation itself is not legally binding, but any agreement reached can be made legally binding if all parties choose to formalise it through a written contract.

Who are your mediators?

Our mediators are trained, accredited professionals with extensive experience in conflict resolution across a range of sectors. At Unity Resolution, we bring particular expertise in areas such as the NHS and health-related disputes, as well as housing and property issues.

We remain impartial throughout the process and are committed to helping you reach a fair, practical, and lasting outcome.

What are the benefits of mediation over going to court?

• Faster resolution

• More cost-effective

• Confidential and privatVoluntary and collaborative

• Focuses on preserving relationships

• Allows for creative, flexible solutions

Is mediation confidential?

Yes. Everything discussed during mediation is confidential and will not be shared outside of the process unless required by law (e.g., if there’s a risk of harm).

Do I need a solicitor for mediation?

You do not need a solicitor to attend mediation, but you are free to seek legal advice before or after sessions if you wish. We can also work alongside your legal representatives if needed.

How do I get started with Unity Resolution?

Contact us to book a free, no-obligation consultation. We’ll listen to your situation and explain the best steps forward. You can call us, email, or use the contact form on our website: www.unityresolution.co.uk

Which areas does the service cover?

We provide mediaiton services in Croydon and the surrounding South London areas. Remote mediation UK wide.