Privacy Policy

Unity Resolution is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect your personal data in line with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Unity Resolution is a mediation service provider. We act as the data controller for the personal information you provide to us.

2. What Information We Collect

We may collect and process the following data:

• Name, address, email address and phone number

• Information provided through contact forms or enquiries

• Correspondence via email, phone or other communication methods

• Mediation case information, including notes and supporting documents

• Any other information relevant to the dispute or service provided

This may include sensitive personal data depending on the nature of the mediation.

3. How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide mediation services

• Manage and administer cases

• Maintain records for professional and legal purposes

• Comply with legal obligations

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contractual necessity – to deliver mediation services

• Legitimate interests – to manage and operate our business effectively

• Legal obligations – where we are required to comply with the law

Where sensitive data is involved, processing is necessary for the establishment, exercise or defence of legal claims.

5. Confidentiality

All information shared during mediation is treated as confidential. We will not disclose your information to third parties unless:

• You have given consent

• It is required by law

• There is a safeguarding concern or risk of serious harm

6. Data Storage and Security

We take appropriate measures to protect your data, including:

• Secure digital storage systems

• Password protection

• Restricted access to information

We aim to prevent unauthorised access, loss, misuse or disclosure of your data.

7. Data Retention

We retain personal data only for as long as necessary.

• Mediation records are typically kept for up to 6 years after case closure

• Enquiry data may be retained for a shorter period unless a service is provided

After this period, data will be securely deleted or destroyed.

8. Sharing Your Information

We do not sell or share your personal data for marketing purposes.

We may share information only when:

• Required by law

• Necessary to protect rights, safety or wellbeing

• With your explicit consent

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Restrict or object to processing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

10. ICO Registration

Unity Resolution is registered with the Information Commissioner’s Office (ICO).

Registration number: ZC115088

11. Cookies and Website Use

Our website may collect basic information such as IP address and browsing behaviour through cookies. This is used to improve website functionality and user experience.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

13. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

admin@unityresolution.co.uk

Last updated: April 2026